Front Office & Customer Service Representative - Luxury Dining Experience in Bali

Join Queen's Tandoor in the heart of Kuta, Bali, where exceptional hospitality meets the vibrant energy of Indonesia’s most iconic destination. As a Front Office & Customer Service Representative, you will be the first point of contact for our esteemed guests, ensuring their stay is nothing short of extraordinary. This role is your chance to shine in a luxury dining environment, where every detail matters and every guest is treated like family.

Imagine a day where you greet guests with a warm smile, assist with reservations, and handle inquiries with professionalism and enthusiasm. You'll be the backbone of our front office, managing check-ins, check-outs, and addressing any issues that may arise. With a focus on delivering exceptional service, you'll play a crucial role in maintaining the high standards that define Queen's Tandoor.

If you're passionate about hospitality, thrive in a fast-paced environment, and have a knack for building meaningful connections, this is your opportunity to make a lasting impact. Join us and be part of a team that values your growth and dedication.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests with a warm and professional demeanor, ensuring their stay is seamless and enjoyable.
• Handle reservations, check-ins, and check-outs efficiently, using our property management system (PMS).
• Address guest inquiries and concerns promptly, ensuring their satisfaction and loyalty.
• Collaborate with the housekeeping and dining teams to ensure smooth operations and timely service delivery.
• Maintain accurate records of guest information and transactions using our in-house software.
• Assist with event planning and coordination, ensuring a memorable experience for our guests.
• Promote our restaurant and dining options to guests, enhancing their overall experience.
• Adhere to health and safety protocols, ensuring a clean and sanitized environment for all guests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or customer service roles, preferably in the hospitality industry.
• Fluency in English and Bahasa Indonesia, with excellent communication skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of property management systems (PMS) is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in hospitality or customer service is a plus.
• Passionate about delivering exceptional guest experiences and building meaningful connections.

🛠️ Keahlian

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