Customer Service Officer - Healthcare Support (Bali, Indonesia)

Join My Flex Health Group, a leading healthcare organization committed to delivering exceptional patient care through innovative solutions. We are seeking a dedicated Customer Service Officer to join our dynamic team in Bali, Indonesia (locations include Denpasar, Kuta, and Ubud). As a Customer Service Officer, you will be the first point of contact for our patients, ensuring their needs are met with professionalism and empathy. This role offers a unique opportunity to contribute to a growing healthcare organization while enjoying the beautiful island of Bali.

At My Flex Health Group, we believe in continuous learning and development. Our Customer Service Officers are provided with comprehensive training to ensure they have the skills and knowledge to excel in their roles. You will use our in-house CRM system, Salesforce, to manage customer interactions and ensure seamless communication. This role is perfect for someone looking to make a difference in the healthcare industry while enjoying the vibrant culture and lifestyle of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to patients, answering inquiries and resolving issues promptly and professionally.
• Manage and update patient records in our CRM system, Salesforce, ensuring accuracy and completeness.
• Coordinate with healthcare providers to ensure patients receive the care they need.
• Assist in scheduling appointments and follow-ups, ensuring patients receive timely and efficient service.
• Handle patient complaints and escalate issues to the appropriate departments as needed.
• Collaborate with the marketing team to promote our healthcare services and events.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to a positive and supportive team environment, fostering a culture of excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for healthcare and a commitment to delivering exceptional patient care.

🛠️ Keahlian

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